Pros 
Cons A Bird’s-Eye View of the Courses
Birdies Miniature Golf Course & Sports Bar in Westfield, Indiana, consistently scores a solid 4.3 out of 5, and a recent influx of reviews paints a picture of a fun, if occasionally frustrating, experience. The core appeal is undoubtedly the miniature golf itself. Customers consistently praise having two distinct 18-hole courses to choose from, offering variety and replayability. These aren't your grandpa’s predictable putt-putt layouts either; reviewers highlight a good mix of challenging and accessible holes, rich with water features and intriguing obstacles. One patron noted the price for a full 36 holes for a family (two adults and a junior) came to a reasonable $43, making it an affordable outing. However, some observant players also pointed out minor maintenance issues – frayed carpeting and slightly stagnant water in some features – suggesting a need for consistent upkeep to maintain the initial “neat” and “well-thought-out” impression. It’s clear Birdies prioritizes the entertainment aspect, providing a space that’s consistently described as “fun” and “relaxed”.
Dining With a Side of Frustration
While Birdies cleverly combines entertainment and dining, the food experience appears to be the area attracting the most mixed reactions. Many acknowledge the kitchen can deliver "delicious" food, particularly the chicken sandwiches, but service inconsistencies seem to be a recurring theme. Several reviews mention slow service, even during periods that weren’t overly crowded, with difficulties getting drink refills or initial attention from servers. A significant point of contention is order accuracy. Stories abound of missing sides, incorrect dishes (a Buffalo chicken wrap arriving as a Greek-sauce-and-mushroom hybrid!), and even being told items were unavailable after ordering. A particular complaint centered on the pretzel burger, which was overwhelmingly dominated by ground mustard.
Here's a breakdown of specific menu items mentioned in reviews:
| Item | Sentiment | Notes |
|---|---|---|
| Chicken Sandwiches | Positive | Frequently praised as being a good choice. |
| Pretzel Burger | Negative | Overpowering mustard flavor. |
| Buffalo Chicken Wrap | Negative | Incorrect order, described as “gross.” |
| Dry Rub Wings | Mixed | Good flavor, but poor quality chicken. |
| Pulled Pork Sliders | Positive | Recommended as part of the slider trio. |
| Chicken Nuggets (Wings) | Negative | Mostly breading, little chicken. |
The consensus seems to be that Birdies’ food is passable, and even occasionally good, but reliability remains a concern.
Accessibility & Amenities: A Welcoming Environment
Birdies actively works to be inclusive. Positive reviews highlight the availability of wheelchair accessible entrances, parking, and restrooms – a significant benefit for patrons with mobility needs. Beyond accessibility, the facilities offer a comprehensive experience. The on-site restaurant is a clear draw, enabling the "dinner and dessert" date night experience. Restrooms are readily available, and the establishment accepts a wide range of payment methods, including credit/debit cards and NFC mobile payments.
Adding to the family-friendly atmosphere, Birdies is explicitly noted as a "good place for kids". The combination of active entertainment and readily available food creates an appealing destination for families seeking a casual outing. Furthermore, they offer discounts for active military personnel and periodically host live performances, positioning themselves as more than just a miniature golf location but a community entertainment hub.
Staff & Service: Room for Improvement
While many found the golf course staff “pleasant,” the restaurant service consistently receives critical feedback, and some believe further staff training would be beneficial. The reviews suggest a staffing level that struggles to keep pace with demand, particularly during peak times like Labor Day. The lack of initial attention upon arrival, difficulty obtaining drink refills, and a general sense of servers being “new and overwhelmed” are commonly cited issues.
Perhaps the most alarming complaint revolves around the billing process. Several customers reported being handed the payment machine without a detailed bill, leading to suspected overcharges (one instance exceeding $60). This lack of transparency understandably eroded trust and left a sour aftertaste to what could have been an enjoyable visit. While acknowledging the potential for growing pains, Birdies needs to address these service inconsistencies to ensure customer satisfaction and validate its strong 4.3-star rating.