Pros 
Cons A Course with Character: The Good, The Bad, and the Water Hazards
Swing Time Golf & Baseball in Waukesha, WI, earns a solid 4.3 rating, and after reviewing numerous customer experiences, it’s clear the venue presents a mixed bag. Many patrons praise the miniature golf course itself as “awesome” and “challenging”, highlighting the water features and the unique theme centered around life at sea. The course offers a good variety in its holes, keeping gameplay interesting, and even includes a thrilling 19th hole trick shot opportunity for a free game. Beyond putt putt, Swing Time boasts batting cages with adjustable speeds suitable for all skill levels, and a driving range - making it a comprehensive destination for golf and baseball enthusiasts. Accessibility is a significant plus, with wheelchair-accessible entrances and parking. They readily accept modern payment methods – credit cards, debit cards, and NFC mobile payments – ensuring convenience for all.
However, a persistent theme throughout the reviews is the course’s state of disrepair. Visitors consistently mention its need for updates, paint, and general upkeep. While many acknowledge this doesn't ruin the experience entirely, the deteriorating condition is a growing concern. One reviewer noted, “It’s gotten much worse this year and honestly, I really feel like they don’t care anymore.” This neglect impacts the overall enjoyment and, importantly, raises safety concerns, particularly for families with young children.
Here’s a quick breakdown of amenities:
| Amenity | Available |
|---|---|
| Restroom | Yes |
| Restaurant | No |
| Wheelchair Access | Yes |
| Good for Kids | Yes |
The Controversy Around the 19th Hole & Customer Service
The trick shot 19th hole, intended as a fun finale, has become a focal point of negative experiences. Multiple reviews detail situations where successful attempts to win a free game were denied by staff, and not due to legitimate rule violations. One particularly upsetting account describes a young boy finally succeeding at the shot after years of trying, only to be told by a staff member the attempt didn’t count, despite no posted rules against the method used. The staff member’s refusal was not only rigid but also described as “rude” and “accusatory,” completely spoiling a special moment for the child.
This incident isn't isolated. Poor customer service seems to be a recurring issue, with reviewers citing inflexibility and an unwelcoming attitude from certain employees. One patron specifically mentioned being forced to pay with a card (incurring a 50-cent fee) despite offering cash, with the employee providing a frustrating and unnecessary explanation about a system reboot. These interactions leave a lasting negative impression, overshadowing the positive aspects of the facility.
Safety and Cleanliness: A Cause for Concern
Several reviewers expressed serious concerns regarding the safety and cleanliness of Swing Time Golf & Baseball. The most frequent complaints center around the general disrepair leading to potential hazards – broken elements and damaged structures throughout the putt putt course.
Beyond the physical condition of the course, the state of the restrooms is frequently criticized. One review bluntly described the women's restroom as “disgusting,” with a similar sentiment expressed regarding the men's facilities. These conditions raise hygiene concerns and contribute to a less-than-pleasant overall experience. For families with small children, these factors are particularly alarming, leading some to vow never to return. The risk of injury combined with unsanitary conditions presents a significant downside to an otherwise potentially enjoyable outing.
- Broken fixtures on the course
- Uneven surfaces creating tripping hazards
- Unclean restroom facilities
- Potential for splinters or cuts
A Nostalgic Spot Facing an Uncertain Future
Despite the issues, Swing Time Golf & Baseball holds a certain charm for long-time visitors. Described as a place “Where you swing your Grandpa's clubs and meet new friends,” the venue clearly evokes a sense of nostalgia and community. Many acknowledge the decline in upkeep but still find the course enjoyable, hinting at an emotional connection built over time.
However, the recurring complaints about repairs, cleanliness, and inconsistent customer service signal a worrying trend. While the location is ideal and the core offerings are appealing – mini golf, batting cages, and a driving range – Swing Time needs to address these problems to ensure its long-term viability. Investing in renovations, improving maintenance routines, and prioritizing customer service training are crucial steps to restore the venue's former glory and retain its loyal customer base. Ultimately, whether Swing Time can navigate these challenges remains to be seen, but the current situation suggests a need for immediate attention to prevent further decline.