Pros 
Cons A Glowing Reputation...With Caveats
Glowgolf in Rogers, Arkansas, aims to bring a fresh spin to a classic pastime, and generally receives a 4.0 rating – implying a mostly positive experience. However, digging into recent reviews reveals a landscape of varied opinions, ranging from enthusiastic praise to significant frustration. Many appreciate the concept and find it especially good for families, even those with teenagers who can be tough to please. One reviewer specifically notes their teens declared it a favorite activity, a high compliment indeed! The general consensus is that Glowgolf can be a fun experience, offering a unique experience for groups and events. However, potential customers should be aware that experiences aren't consistently positive.
Here's a breakdown of elements people particularly enjoy:
- Family-Friendly Fun: Glowgolf demonstrably caters well to families with children, constantly highlighted as “good for kids”.
- Novel Concept: The "glow" aspect consistently receives positive feedback, signaling it is a refreshing alternative to traditional putt putt golf.
- Positive Staff Interactions: While not universal, some customers have had genuinely friendly and helpful experiences with the staff.
- Event Potential: Several reviewers point to Glowgolf as an excellent venue for group events and birthday parties.
The Pricing Puzzle & Hidden Fees
A recurring point of contention appears to be pricing transparency and unexpectedly high costs. One customer recounts a frustrating experience where a quoted price of $10.00 per person ballooned to $100.00 for a small party, due to a mandatory 10-guest minimum – that wasn't clearly communicated upfront. This highlights a serious issue: Glowgolf seems to implement a minimum charge regardless of actual attendance, without providing any supplemental benefits like food or drinks.
Here is a summarized cost inquired by one customer:
| Item | Expected Cost | Actual Cost |
|---|---|---|
| Party of 6 | $60.00 | $100.00 |
| Minimum Charge | N/A | 10 Guests |
This perceived lack of honesty led that reviewer to declare they will never return or recommend the business. It’s crucial for prospective customers to explicitly inquire about all potential charges and minimums before committing to a booking.
Hole-y Disappointment: Course Count Controversy
Perhaps the most concerning theme across reviews centers around a claim of “54 holes” that simply isn’t accurate. Multiple patrons report the course only contains 36 holes, with staff attempting to justify the discrepancy by explaining it as the ability to play the 36 holes “1.5 times.” This is widely considered false advertising by unhappy customers, and creates a feeling of being “ripped off.” The lack of honesty regarding the number of holes actively damages trust. It leaves a notable question: should Glowgolf reconsider how it advertises its course, or focus on more adequate communication with its customers to avoid incorrectly set expectations.
Here's a direct quote from one dissatisfied customer:
“DO NOT GO HERE!!! FALSE ADVERTISING!!! They say 54 holes, but there are only 36. They "get away" with this by saying you can go around the course 1.5 times. 😑 36 holes would be a reasonable price anyway, but to be looking all over for Start #3 only to eventually be told it didn't exist left us feeling pretty ripped off.”
Customer Service Rollercoaster & Status Update
Customer service experiences seem incredibly variable. While some found the owner to be "very respectful and professional" and experienced friendly staff, others encountered markedly negative interactions. One reviewer details a particularly off-putting experience with the front desk employee, who allegedly "slammed her book down" upon their arrival, provided minimal assistance, and even ignored them upon departure. These instances suggest inconsistent training or a lack of emphasis on customer service skills.
Important Note: A recent review indicates the Glowgolf is no longer in business at its Promenade location in Rogers. Potential visitors should verify operational status before planning a trip. The phone number (479) 340-1130 remains active, but its ultimate effectiveness for current information is unconfirmed. It's highly recommended to search for an updated location or website if interested in experiencing Glowgolf.