Pros 
Cons A Hole-in-One for Family Fun? Exploring Mr Divot's Miniature Golf
Mr Divot's Miniature Golf in North Royalton, OH, consistently receives a solid 4.3-star rating, suggesting a generally positive experience for visitors. This establishment isn’t just miniature golf; it’s a multi-faceted entertainment center. Beyond the 18-hole putt-putt course ($8 for adults on Sundays!), patrons can enjoy a full-service restaurant and bar, a driving range, batting cages, and even sand volleyball. The facility boasts onsite services and a remodeled ice cream shop, signaling investment in the customer experience. However, recent reviews paint a slightly more nuanced picture.
Here’s a breakdown of what visitors are saying:
- The Good: Many rave about the friendly staff (“Girls working were nice”), the clean environment, and of course, the delicious ice cream. The variety of ice cream flavors, including both soft serve and hard scoop options, is a major draw. The restaurant's salads and french fries also receive consistent praise.
- The Mini Golf Itself: While described as “small, but cute,” the course is undergoing improvements with some features recently freshened up. However, some reviewers suggest it “needs a little improvement,” pointing to debris on the ground affecting gameplay. It’s clear that the commitment to consistent upkeep is a work in progress.
- Pricing: The cost of admission ($8 per adult) is considered reasonable, particularly for a family outing.
- Overall Atmosphere: The location is described as “fun for the whole family” and offers a wide array of activities to keep everyone entertained.
Beyond the Putt: Food, Facilities, and Extras
Mr Divot's extends its offerings far beyond miniature golf. The presence of both a casual eatery and a full-service restaurant/bar creates diverse dining options. Expect standard fare like burgers, hot dogs, corn dogs, and fries. It's also worth noting the proximity of the driving range, though a recent issue regarding club availability arose (more on that below). The diverse range of activities makes Mr Divot’s a potential destination for an extended outing.
Here's a detailed look at the amenities:
| Feature | Description |
|---|---|
| Miniature Golf | 18-hole course, undergoing updates |
| Restaurant | Burgers, hot dogs, fries, etc. |
| Bar | Full-service bar, offers salads as a highlight |
| Ice Cream Shop | Soft serve & hard scoop, recently remodeled |
| Driving Range | Plenty of bays, uncovered |
| Batting Cages | Available onsite |
| Sand Volleyball | Available onsite |
| Parking | Large parking lot |
A Tale of Two Experiences: Customer Service Concerns
Recent customer feedback highlights a concerning trend regarding customer service. Several reviewers express dissatisfaction with interactions, particularly linked to a change in management. One particularly scathing review describes an encounter with a co-owner, Ashley, as “awful and rude,” citing aggressive behavior and poor handling of a minor smoking rule misunderstanding. The reviewer notes a marked decline in the welcoming atmosphere of this formerly family-owned and operated business.
Another customer faced an issue with a driving range purchase. They were unable to borrow clubs, despite previous availability, and were denied a refund when informed of the policy after the purchase, and with no advanced signage. This lack of communication led to a feeling of unfairness. While isolated incidents, these reviews suggest a need for improved customer service training and a greater emphasis on clear communication of policies.
"Edit: man what a fall from grace. New management really tinkered the hell outta a good thing. We came for years for the orange cream twists and it’s not even close to the same." - A sentiment echoed by multiple reviewers regarding the ice cream shop.
Course Condition & Ongoing Improvements
The mini golf course at Mr Divot's appears to be in a state of transition. While some areas have been recently updated with fresh paint, others still require attention. A recurring complaint centers around debris on the playing surface hindering accurate shots. This suggests a need for more frequent course maintenance.
Several patrons report that the course is “small but cute” and provides a fun, albeit potentially challenging, experience. The variety in hole design adds to the enjoyment, with some holes being notably difficult. It is admirable that the management are visibly attempting to address parts of the course (“a new layer of paint to the putt our course.”) but customers are asking for a dedication to improving the entire experience.
Here's a quick checklist of what prospective visitors might encounter:
- Variable Course Condition: Expect a mix of newer, refreshed features and areas needing improvement.
- Potential Obstacles: Be mindful of possible debris on the putting surfaces.
- Challenging Holes: Prepare for a strategically different and often difficult gameplay.
- Overall Fun: Most agree it's a good option for a casual outing.