Glowgolf: A Mini Golf Adventure or a Customer Service Nightmare?

A Dim Outlook: Examining Glowgolf's Ratings & Value

Glowgolf, located within the Pheasant Lane Mall in Nashua, NH, appears to be struggling to shine despite its vibrant premise. With a strikingly low rating of 1.7, potential customers are right to approach with caution. The core complaint consistently revolves around value for money. At $18 for a single adult and a child, the price point feels disproportionately high given what patrons receive. This sentiment is echoed in reviews claiming it “is high for what’s there."

The value proposition becomes even more questionable when considering reported issues with their rewards program. One reviewer details being shorted a stamp on their rewards card despite clear signage stating “each admission paid” should receive a stamp – a frustrating experience that required further discussion to rectify. While the attendant eventually corrected the error, the initial resistance is a concerning indicator of potential broader operational hiccups.

Here's a quick breakdown of pricing concerns:

Empty courses are also a repeating theme. Several reports mention playing during peak mall hours (specifically a hot day prompting mall-goers to seek air conditioning) and being the only patrons. The lack of activity begs the question: is Glowgolf worth the investment for either the business or the customer?

Customer Service Casts a Shadow

Beyond the pricing concerns, Glowgolf's customer service receives harsh criticism. More than one review directly calls out the attendant on duty for a lack of professionalism. The primary issue? Excessive cell phone use. Reports describe the attendant remaining glued to their phone throughout the entire visit, failing to offer even a basic greeting to customers entering the facility.

"She wasn't customer service friendly… She was on her cell the entire time I was there. She didn't bother greeting me or anyone who walked in. The only time she spoke to me was to tell me the amount I owe."

This behavior is not merely impolite; it creates a negative and unwelcoming atmosphere. The reviewer rightly emphasizes the importance of customer service, noting “Customer service goes a long way. She definitely needs some training.” This issue overshadows any potential enjoyment of the putt putt experience itself.

Here’s a quick look at what customers didn’t receive:

• A welcoming greeting
• Attentive service
• A sense of being valued as a customer

Accessibility & Basic Amenities: A Mixed Bag

While Glowgolf scores points for inclusivity, offering both a wheelchair accessible entrance and restroom, this doesn’t necessarily translate into overall satisfaction. The presence of these features is noted in their listed facilities, illustrating a commitment to accessibility. It also provides a standard restroom facility.

However, these positive aspects are easily overshadowed by the aforementioned issues. Having accessible facilities is a good starting point, but it is rendered less impactful when combined with poor customer service and questionable value. The listing also mentions that it’s "good for kids," but reviews don’t particularly highlight this aspect. The focus remains squarely on the shortcomings surrounding price and interaction with staff.

The available facility offerings look like this:

• Accessibility:
  • Wheelchair accessible entrance: Enabled
  • Wheelchair accessible restroom: Enabled
• Amenities:
  • Restroom: Enabled
• Children:
  • Good for kids: Enabled

The Status Quo: Concerns About Operational Stability?

Adding further complication, one recent review bluntly states: "Place is closed." While the date of this review isn’t provided, it raises legitimate concerns about the course's current operational status. The absence of explicitly stated opening hours on their publicly available information exacerbates these worries.

This, combined with the consistent negative feedback regarding price, service, and (historically) low attendance, paints a concerning picture. It’s impossible to ascertain whether the course is temporarily closed for maintenance, seasonal adjustments, or something more permanent. Potential customers are strongly advised to contact Glowgolf at (603) 897-0944 before planning a visit to confirm its operating hours and availability. The combination of a low rating, negative reviews, and uncertainty regarding its status makes Glowgolf a potentially disappointing venture.