Pros 
Cons A Glowing (and Sometimes Grumbling) Look at Monster Mini Golf
Monster Mini Golf in Feasterville, PA (1045 Bustleton Pike, 19053, (215) 396-6700) presents a curious case study in indoor entertainment. While rated a 3.9 overall, customer experiences appear remarkably diverse, painting a picture of a venue with definite potential hampered by some significant drawbacks. It clearly attempts to deliver a fun, family-friendly outing, but execution seems to be a frequent point of contention. The core appeal lies in its indoor nature, making it a solid option for inclement weather, and the blacklight aesthetic is consistently praised. However, the course design itself… well, let's just say it doesn't universally inspire joy.
Here's a breakdown of what golfers report:
- The Good: The blacklights and decorations frequently receive positive mentions. Many reviewers highlight its success as a kid-friendly venue, with children enjoying the atmosphere and the challenges presented by the obstacles. Several specifically enjoyed it as a fall activity. The arcade component also adds to the entertainment value.
- The Not-So-Good: The course design itself is a common complaint. One reviewer bluntly calls it “one of the lamest” they’ve ever played, specifically criticizing the over-reliance on awkward angles. Loud music that hindered conversation was also a repeated issue.
- Price Point: Affordability is another area of disagreement. While some find the pricing “reasonable” for an 18-hole course with arcade access, others consider it "pricey" considering the flaws in the experience.
A Design Under Scrutiny: Course Challenges & Atmosphere
The central element – the mini golf course itself – receives the most varied feedback. Many enjoy the challenge presented by the obstacles, suggesting a degree of clever design. However, this is frequently offset by frustrations stemming from what is described as an overabundance of angles and a lack of flow.
Consider this anecdotal breakdown of complaint categories relating to the course:
| Complaint Category | Frequency | Example Quote |
|---|---|---|
| Awkward Angles | High | "Nothing but angles." |
| Lack of Flow | Moderate | (Implied in descriptions of frustrating play) |
| Obstacle Difficulty | Moderate | “they gave it a little chalenge!!” |
| Overall Design | High | “lamest mini golf course I've ever played” |
Beyond the course’s physical layout, the volume of the music reportedly disrupts the experience. The environment, though visually appealing with its blacklights and props (which apparently do occasionally frighten younger children!), can become overwhelming due to the auditory environment. It creates an interesting aesthetic but ultimately detracts from a relaxed and enjoyable play experience.
Customer Service: A Troubling Undercurrent
Perhaps the most concerning aspect of the reviews relates to allegations of discriminatory behavior by staff. A deeply troubling review claims staff explicitly asked a patron not to return based on their race (being white). This is a very serious accusation that casts a significant shadow over the venue. While it's important to acknowledge this is a single report, it is vital that Monster Mini Golf addresses such claims with the utmost seriousness.
Conversely, other reviews specifically praise the staff's friendliness and helpfulness. This stark contrast indicates significant inconsistencies in customer service experiences.
- Positive interactions: “The staff was super nice and helpful!”
- Negative & Serious Allegations: "SO like basically everyone who works there is racist. They told me not to come back anymore, because I was white."
- Further Negative Experience: “Spent a good amount of money…only to be chased out by management.” – suggesting issues with customer handling beyond potential discrimination.
Beyond the Putter: Arcade & Overall Vibe
While the mini golf course seems to be the primary battleground for opinions, Monster Mini Golf also offers an arcade, which consistently receives positive feedback. Reviewers mention that it adds value to the experience, particularly on rainy or cold days. This suggests a smart addition to the overall offering, providing alternative entertainment when the golf isn't hitting the mark.
The "vibe" of Monster Mini Golf is generally described as "unique" and "fun," particularly for families. The decorations contribute to this, creating a somewhat "creepy" atmosphere that some find appealing. One reviewer perfectly sums up the experience: "Great video games. Perfect for a Rainy or cold day." It appears the venue has successfully created a distinct identity, but needs to address the problematic areas – course design and staff behavior – to fully capitalize on its potential. The varied experiences demonstrate that Monster Mini Golf can be a hit or miss, and potential customers should be aware of the range of possible outcomes before planning their visit.