Pros 
Cons , updated to exclude requested elements.
Shipwreck Amusements: Navigating the Course of Customer Experiences
Shipwreck Amusements in Cortland, NY, consistently earns high marks with an impressive 4.5-star rating, and a quick look at customer reviews reveals why. The facility presents itself as a versatile entertainment option, boasting both indoor and outdoor miniature golf courses, alongside an arcade and seasonal offerings like paintball. But what do patrons really think? The consensus points to a generally positive experience, frequently highlighted by the genuine kindness of the owners and dedicated staff. Multiple reviewers specifically call out the welcoming and accommodating nature of the family that operates the business.
Many appreciate the convenience of the location at 759 NY-13, coupled with the ease of free parking. Accessibility is also a key feature, with Shipwreck Amusements prominently offering a wheelchair accessible entrance, parking lot, restroom, and seating– making it a viable entertainment option for a wider range of visitors. Military discounts add another layer of appeal. Their commitment to inclusivity doesn’t stop there – the business proudly identifies as women-owned. It is a truly family-friendly venue, offering discounts for children, and encouraging return visits.
The Putt-Putt Details: Indoor vs. Outdoor
Shipwreck Amusements differentiates itself with its dual miniature golf experience. The outdoor course is particularly notable for featuring what’s recognized in the Guinness Book of World Records as the longest mini-golf hole, cleverly winding its way around the entire course. Reviews consistently remark on the well-maintained condition of the outdoor course, though some mention encountering bees near structures during their visits.
The indoor experience, a glow-in-the-dark course, generates a more mixed reception. While many find it "awesome" from a novelty standpoint, a common complaint arises: the lighting is often described as too dim, making it genuinely challenging to see the course features and execute shots effectively.
Here’s a quick breakdown:
| Feature | Outdoor Course | Indoor (Glow) Course |
|---|---|---|
| Condition | Well-maintained | Variable - lighting issues |
| Uniqueness | World Record Longest Hole | Glow-in-the-dark novelty |
| Atmosphere | Open-air, seasonal | Darker, enclosed |
| Potential Issues | Bees (mentioned in some reviews) | Visibility, some dimness |
Beyond the Green: Arcade & Extras
Beyond miniature golf, Shipwreck Amusements aims to be a complete entertainment hub. An on-site arcade provides additional amusement, though its size is consistently described as "small." Unfortunately, the arcade’s functionality appears to be a recurring point of contention. Multiple reviewers express frustration with a significant number of machines being out of order and a difficult or absent process for retrieving tickets that weren’t dispensed correctly. This aspect is something the owners may want to prioritize for improvement.
Other seasonal offerings, such as paintball and an ice cream stand, further enhance the appeal. Though not always open, these options add variety and encourage repeat visits. Patrons frequently remark that, while not a full-service restaurant, the availability of snacks and drinks is a nice touch for a more extended stay and facilitates relaxing conversation.
- Active military discounts are available.
- Credit cards, debit cards, and NFC mobile payments are accepted.
- The facility provides restrooms for patron convenience.
- A dedicated seating area is available for relaxation.
The Heart of Shipwreck Amusements: Service and Special Occasions
What clearly sets Shipwreck Amusements apart, according to numerous accounts, is the genuine kindness and dedication of its owners and employees. One reviewer shared a particularly touching experience, celebrating a son’s heart surgery anniversary at the venue and detailing how the owners went above and beyond to make the occasion special. Instances of graciousness, accommodation, and genuine care are recurrent themes throughout the reviews.
“From the moment we arrived, we were blown away by how clean and well-kept everything was. The owners are absolutely wonderful—so gracious, accommodating, and genuinely kind.”
This positive interaction with staff appears to heavily influence overall customer satisfaction, overshadowing some of the minor inconveniences related to arcade maintenance or indoor course lighting. The family-run atmosphere fosters a welcoming environment, encouraging patrons to support a local business and return for future visits to create more lasting memories.