Pros 
Cons A Glowing Report: The Ups and Downs of Glowgolf at Chapel Hills Mall
Glowgolf at Chapel Hills Mall in Colorado Springs presents a mixed bag of experiences, landing it a 3.9 rating. The establishment clearly aims for family fun, offering not just miniature golf, but also a laser maze and a punch/kick machine to enhance the entertainment. It is generally considered affordable and boasts a convenient location within the mall. Importantly, Glowgolf emphasizes inclusivity with features like wheelchair accessibility (entrance, parking, restrooms, and seating) and actively promotes itself as family-friendly, LGBTQ+ friendly, and a transgender-safe space. Payment options are modern and accommodating, accepting credit/debit cards and NFC mobile payments.
However, the buzz isn’t all positive, as customer experiences vary dramatically, particularly regarding staff interactions. Here’s a breakdown of what visitors are saying:
- The Good: Many visitors highlight positive interactions with staff, particularly praising employees like Ally for their knowledge, helpfulness, and kindness toward children. Several reviewers specifically mention successful birthday parties held at the location, noting accommodating service and budget-friendly pricing. One reviewer declared it a “Fantastic party!”
- The Not-So-Good: A significant recurring theme focuses on negative interactions with the manager. Multiple reviews detail experiences with a manager perceived as rude, dismissive, unprofessional, and lacking in basic customer service skills. These experiences often highlight feeling like an inconvenience rather than a valued customer.
- The Unique: Critiques regarding putter sizes created a significant stir. A customer of short stature (4’11”) was refused a shorter putter due to insurance reasons, leading to an uncomfortable and unproductive game. This sparked a debate about transparency, and customer service, with the reviewer feeling their – perfectly legitimate—swing was unfairly judged.
Beyond the Putter: Amenities & Activities
Glowgolf’s appeal extends beyond just the 18 holes of miniature golf. The venue clearly intends to be a one-stop entertainment spot. While it does not currently have an on-site restaurant, its other offerings make it a solid choice for families looking for indoor fun.
Here's a quick look at the details:
| Feature | Availability |
|---|---|
| Onsite Services | Yes |
| Active Military Discounts | Yes |
| Wheelchair Access | Full |
| Gender-Neutral Restroom | Yes |
| Family-Friendly | Yes |
| LGBTQ+ Friendly | Yes |
| Transgender Safespace | Yes |
| Laser Maze | Yes |
| Punch/Kick Machine | Yes |
The presence of these options significantly broadens its appeal. However, several reviewers noted that the course itself feels "rundown," suggesting a need for some maintenance and updates to enhance the overall experience.
Policy Points & Pricing Considerations
Glowgolf operates with some specific policies that potential visitors should be aware of. A commonly mentioned point is the requirement that everyone in a group must pay to play, even if they don’t want to participate themselves. This can be a sticking point for parents accompanying young children or individuals who simply want to observe. Another restriction concerns the use of free play coupons; only one per visit is permitted.
Regarding price, it’s viewed as “affordable” by many, but the added cost for non-playing observers can quickly make it less budget-friendly. It's difficult to provide specific pricing, as it isn’t readily available online, but the common sentiment is that cheaper alternatives exist.
Here's a breakdown of policy concerns:
- Mandatory Play: Every member of the group must purchase a ticket, even if not playing.
- Coupon Limits: Only one free play coupon is accepted per visit.
- Putter Restrictions: Limited putter sizes are available due to insurance concerns.
A Closer Look at Customer Sentiment
Customer reviews paint a distinctly polarized picture. While many visitors report having a “great experience” – praising the fun atmosphere and friendly staff – the recurring complaints about the manager's behavior are extremely damaging. The negative reviews consistently highlight a lack of respect, dismissiveness, and an unprofessional attitude.
"I never leave reviews but my experience at Glowgolf in Chapel Hills Mall was insanely frustrating... Glow golf should be lighthearted and fun, but the management’s attitude ruined the entire vibe." – Reviewer on (platform unspecified)
This sentiment is echoed repeatedly, creating a strong impression that staff training, particularly at the management level, is needed. The incident involving the putter highlights a potential lack of understanding regarding customer needs and accessibility. The response to this concern (or lack thereof, per the reviewer's edit) further exacerbated the negative experience. The overall impression is that Glowgolf has significant potential, but needs to prioritize customer service and address the inconsistencies in experience to secure a more positive reputation.